Terms

1. The seller

Flowers and gifts are sold by UAB Floravitas, company code 126338896, VAT number LT263388917, address Jogailos g. 13/1, LT-01116 Vilnius.

Salon: Jogailos g. 13/1, Vilnius. Phone +370 5 262 4057, email floravitas@floravitas.lt.

2. Prices and delivery price

Prices are in euros and include VAT.

The delivery price is per order and depends only on the place: €9.00 in Vilnius, €12.00 in 38 towns, €18.00 in 51 districts and municipalities, €42.00 in Neringa. You see it before you start the order.

Roses and other flowers sold by the stem are ordered from the minimum shown with the product. There is no minimum order value.

3. Payment

You can pay in three ways: through Paysera (through your bank, by card or another way Paysera offers), through PayPal, or by bank transfer. We add nothing for the way you pay.

When you pay by transfer, the order is placed before it is paid: give the order number as the payment reference. We prepare the order once the payment arrives. You can upload the transfer receipt on the order's tracking page or email it to floravitas@floravitas.lt.

If you need the flowers the same day, the money must reach our account by 13:00. Transfers from Lithuanian banks arrive within 2 hours, from banks abroad within 3 working days. If the money for an order for another day has not arrived by the morning of the delivery day, we cancel the order. If the money has not arrived by 13:00, we will phone you and decide together: deliver the order later that day, on another day, or cancel it. If we cancel it and the money arrives later, we return it.

4. Delivery

We deliver the same day if you order by 15:00 on weekdays and by 12:00 on Saturdays.

Sunday is an exceptional day: we deliver only by prior arrangement and cannot promise an exact time. 1 January, 1–2 November and 25–26 December are public holidays: delivery on these days is possible only as an exception.

For holidays (14 February, 8 March, Mother's Day, Christmas and New Year) please order 3–5 working days ahead. On these days we cannot promise an exact delivery time, and the delivery may be late.

Products marked “Vilnius only” are delivered in Vilnius and Vilnius district only.

In Vilnius we arrange the flowers in our own salon; in other towns, together with partner florists.

If the recipient is not in, we usually leave the flowers at the door; sometimes with neighbours, or we contact you and agree what to do.

If the flowers have to be taken again because of the buyer's fault (for example, to a completely different place), we may ask you to pay for the second delivery.

If the order is not collected by the time given, we will phone you. The flowers are made to your order, so the money for an uncollected order is not returned.

5. Flowers and the card

We arrange a bouquet or an arrangement on the day of delivery. If a flower is not available, the florist replaces it with a similar one, and the size stays the one you chose. We never change roses without asking you.

A card costs €1.99 and holds up to 500 characters. The handmade card is delivered in Vilnius only.

6. Changing and cancelling an order

You can change the address, the card's message and the delivery day until 17:00 on the salon's last working day before the delivery (until 15:00 if that day is a Saturday). After that, and for a bouquet ordered for today, a change can be made only by phone, +370 5 262 4057.

An order can be cancelled only by phone, +370 5 262 4057.

Cancellation terms: cancelled 7 or more days before delivery, the whole amount is refunded; later, €10 less; less than 24 hours before, nothing is refunded. Refunds go to the same account you paid from.

7. Right of withdrawal

Flowers wilt quickly, so the 14-day right of withdrawal does not apply to them.

Non-perishable goods, such as the teddy, can be returned within 14 days.

You can withdraw from the contract online – on the page of a delivered order, press “Withdraw from the contract”.

8. Complaints

We accept complaints at floravitas@floravitas.lt. If a dispute cannot be settled, you can turn to the State Consumer Rights Protection Authority.